Horizon Automotive Service Center
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
(96 Reviews)
Russ Watterson, 08/28/2024Driving through Grand Junction, on a long road trip, our car developed a brake problem. Brian Burford, the owner of the shop, met us personally, diagnosed the problem immediately, ordered the part and had it delivered to the shop, and installed it right away. He had us back on the road in the shortest possible time, and charged a very reasonable fee. I can't recommend this shop highly enough. Thanks Brian for your outstanding customer service!
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